BUGS & FIXES

We are a boutique developer creating innovative privacy centered AI tech.

From time to time, we may need to provide support for bugs that may arise. We are dedicated to addressing these as quickly as possible. If you experience any bugs or quirks, please let us know so that we can get them handled in our next updates and find solutions for you in the meantime.

BUG REPORTING

KNOWN POTENTIAL BUGS

Users who run Acorn XL 1.0 may find that when they upgrade there are stuck in “preparing” mode.:

KNOWN ISSUE Updated Dec 8, 2025

App Stuck on "Preparing..."

Some users may experience Acorn XL getting stuck on "Preparing..." when opening the app. This happens when the local AI model (Venus) is missing from its expected location.

✓ Quick Fix (Recommended)

  1. Quit Acorn XL — Press ⌘ Command + Q
  2. Download the fix tool — Fix_Acorn_XL.command
  3. Double-click the downloaded file to run it
  4. Open Acorn XL — The app should now work!
⚠️ macOS Security Notice (click to expand)

If macOS says the file is from an "unidentified developer," right-click the file and select Open, then click Open again in the dialog. This is normal for downloaded scripts.